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April 2006

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NGM's "Cycle" approach to effective website R.O.I.

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In baseball, a player "hits for the cycle" when he hits a single, a double, a triple and a home run in the same game, though not necessarily in that order. Collecting hits in that order is known as a "natural cycle". As you might guess, this feat is rarely achieved in baseball.

Did you know that your website also has a "natural cycle"? Unfortunately, similar to baseball, this is also rarely achieved. Luckily, there is a solution.

In this issue, I'll share with you NGM's "natural cycle" approach to effective website return on investment. Here's how it works:


NGM's "Cycle" approach to effective website R.O.I.
NGM's Cycle Approach


1. Drive qualified traffic. Through online advertising, we drive pre-qualified prospects in your area (looking for your product or service) to your website, phone & email. We then provide automated and detailed daily reports listing the results your campaign has generated. This approach provides you with the most "bang for your buck" since it is results- based, meaning you only pay for what you get, unlike any other form of advertising out there. In addition, the tracking feature allows you to see the results you have received and then quickly and easily measure your return on investment.

2. Collect visitor data. Goal oriented, this can include an assortment of techniques, depending on the type(s) of information you want to gather. Some examples include: collecting email addresses, tracking visitor "footprints" as they go through your site, collecting RFQ or RFI information, complete contact information, credit card #'s, demographic information, and so on. Many times this data is either delivered to you in email or stored in an online database for your accessibility, manipulation and follow up.

3. Convert visitors to customers. It's simply not enough to just get prospects to your site. This is only half the battle. The more important thing is converting those visitors into customers once they are in your site. Depending on your needs, a conversion could be as simple as getting them to call or email you, or it could be getting them to fill out an online application, submit a reservation, or complete an online order. We have several techniques that can be used to track and measure conversions to identify problem areas and/or confirm and build upon successes.

4. Keep in front of customers. Since typically a significant amount of time, effort and expense goes into getting customers to your site, you need to make sure you get the most out of this. We all know that it costs less to do business with existing customers than it does to get new ones. So why don't more people concentrate on this part of the sales cycle? I'm not sure, but we have a tried and true approach to staying in constant contact with your customers. It is much more cost effective than traditional marketing techniques and is much quicker and easier to do. In addition, the tracking feature is invaluable, allowing you to see who your piece was sent to, who opened it, who went for more information, etc. This platform helps you keep in front of your prospects and clients long after they have left your site and provides incentive for their return. This is the final step for completing the "Cycle".

Is your website "hitting the cycle"? Contact NGM today to increase your batting average.

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About NGM
Narrow Gate Media is an award-winning eMarketing Communications firm that has received international recognition for outstanding production, design and content in the field of new media. Narrow Gate Media designs and develops Internet Solutions, Interactive Media Products and Multi-Media Presentations that effectively communicate your message to your target audience.

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